Last Updated: 15 Aug 2026
At Cantech Distributers, we want you to have a positive shopping experience. This Refund and Returns Policy explains the conditions under which you may return products or request a refund for purchases made through our website.
1. Return Period
Eligible products may be returned within 30 days of delivery.
To qualify for a return, the product must:
- Be unused and in resalable condition
- Be returned with its original packaging and accessories
- Include the original order information or proof of purchase
- Not show signs of damage caused by improper use
Certain products may have different return requirements where stated on the product page.
2. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or you receive an incorrect product, please contact us within 7 days of delivery.
Please provide:
- Order number
- Customer name and email address
- Description of the issue
- Photos or videos showing the product and packaging, when applicable
After reviewing the issue, we may offer a replacement, repair, store credit, or refund, depending on the circumstances.
3. Refunds
Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account depends on your bank, card issuer, or payment provider.
4. Non-Returnable Items
Some products may not be eligible for return, including:
- Products damaged through misuse or improper installation
- Products with missing components or accessories
- Products that have been modified or altered
- Products returned without prior authorization
- Final-sale or clearance products where clearly identified
- Gift cards, where applicable
For security devices and electronic products, any manufacturer-specific warranty may apply separately.
5. Exchanges and Replacements
If you receive a defective, damaged, or incorrect product, we may provide a replacement where the product is available.
If the same product is unavailable, we may provide another appropriate resolution, such as a refund or store credit, subject to applicable law.
6. Return Shipping
If a return is required because we sent an incorrect product or the product arrived defective or damaged, Cantech Distributers may cover reasonable return shipping costs.
For returns due to a change of mind, incorrect product selection, or other reasons not caused by us, the customer may be responsible for return shipping costs.
7. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before an order is processed or shipped. Once an order has been shipped, the standard return procedure may apply.
8. Refund for Cancelled Orders
If an eligible order is cancelled before shipment, the applicable refund will be processed to the original payment method.
Refund processing times may vary depending on the payment provider and financial institution.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply if the order needs to be reshipped.
10. Lost or Delayed Packages
If your package is delayed or appears to be lost, please contact us so we can review the shipping information and assist with the issue.
Delivery times may be affected by carriers, weather, holidays, customs, or other circumstances outside our control.
11. How to Request a Return or Refund
To request a return, replacement, or refund, please contact our customer support team with:
Order Number:
Customer Name:
Email Address:
Reason for Request:
Photos/Videos: If applicable
Please wait for return instructions before sending a product back.
12. Payment Processing
Payments made through our website may be processed by third-party payment providers. Approved refunds will normally be returned through the same payment method used for the original transaction.
Cantech Distributers does not intentionally store complete payment card details on its own servers.
13. Consumer Rights
This policy does not limit any mandatory consumer rights or statutory protections that may apply to your purchase under applicable law.
Where applicable law provides rights that are more favorable to the customer than this policy, those rights will continue to apply.
14. Contact Us
If you have questions about our Refund and Returns Policy or need assistance with an order, please contact Cantech Distributers through the contact information provided on our website.
Please include your order number when contacting us about an existing purchase.
15. Policy Updates
Cantech Distributers may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with a revised Last Updated date.