Last Updated: 15 Aug 2026
At Cantech Distributers, we aim to provide a reliable and convenient delivery experience for all orders. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Orders are not normally processed or shipped on weekends or public holidays. Processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.
Once your order has been shipped, you will receive shipping information when tracking is available.
2. Shipping Times
Estimated delivery times may vary depending on your location, shipping method, carrier, and other circumstances.
Typical delivery estimates are:
- Standard Shipping: 5–10 business days
- Express Shipping: 2–5 business days, where available
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, customs, holidays, or other circumstances outside our control.
3. Shipping Charges
Shipping charges are calculated and displayed during checkout based on the delivery destination, order size, shipping method, and other applicable factors.
Any applicable shipping charges will be shown before you complete your purchase.
4. Order Tracking
When tracking information is available, it will be provided to you after your order has been shipped.
You can use the tracking information provided by the shipping carrier to monitor your package.
Please allow some time for tracking information to become active after the package has been handed to the carrier.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review your:
- Full name
- Street address
- Apartment, suite, or unit number
- City
- State/Province
- Postal/ZIP code
- Country
- Phone number, where required
Cantech Distributers is not responsible for delays or additional shipping costs resulting from incorrect or incomplete delivery information.
6. International Shipping
International shipping may be available for selected destinations.
International orders may be subject to customs duties, taxes, import fees, brokerage charges, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges may be the responsibility of the customer.
Customs processing may also cause delivery delays.
7. Delayed Shipments
Estimated delivery dates are provided for convenience and are not guaranteed.
Shipping delays may occur because of:
- Severe weather
- Carrier disruptions
- Public holidays
- Customs processing
- Incorrect address information
- High shipping volume
- Other circumstances beyond our reasonable control
If your order is significantly delayed, please contact us so we can assist you in checking its status.
8. Lost or Missing Packages
If tracking indicates that your package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or the applicable carrier.
If the package remains missing, contact us and provide your order number and tracking information so we can assist with the investigation.
9. Damaged Packages
If your order arrives visibly damaged, please take photographs of the package and products before disposing of any packaging materials.
Contact us as soon as possible with:
- Order number
- Description of the damage
- Photos of the package
- Photos of the damaged product
We will review the issue and determine an appropriate resolution in accordance with our Refund and Returns Policy.
10. Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us as soon as possible.
We may request photographs of the package, shipping label, and items received to help us investigate and resolve the issue.
11. Order Changes
If you need to change your shipping address after placing an order, contact us immediately.
We will make reasonable efforts to update the address before the order is processed or shipped. Once an order has been shipped, we may not be able to make changes.
12. Delivery Restrictions
Certain home security and technology products may be subject to shipping restrictions depending on the destination and applicable laws or carrier requirements.
If a product cannot be shipped to your location, we may contact you regarding the available options.
13. Contact Us
If you have questions about shipping, tracking, delivery, or an existing order, please contact Cantech Distributers through the contact information provided on our website.
Please include your order number when contacting us about an existing shipment.
14. Policy Updates
Cantech Distributers may update this Shipping Policy from time to time. Any changes will be posted on this page with a revised Last Updated date.